Reading through the short article in Yahoo! a few AA rep producing “deaf and dumb†on their own luggage is rude plus they deserve a lot more than a faux apology. you only dropped a client.
I'm at this time over a flight from JFK to LAX on American Airways (flight 0019) and was Very discouraged which i Nearly skipped the flight resulting from terribly Lengthy traces to receive by protection. For my eleven:00 struggle, I arrived for the airport at 9:forty five — pleased to get plenty of the perfect time to get to my gate, or so I believed; I hardly produced it to the flight and I had been the final one within the door without having time to get drinking water or utilize the restroom.
Had excellent buyer service sine 1/17. Been pulled off the FRA flight and stayed for 2 days in Philly. These days one/19 I will resume my flight to FRA with nearly par documentation. To my shock the ticket agent for the check in counter had been Totally impolite, not helpful and predicted me to hunt down my baggage that was checked in within the seventeenth and that I used to be struggling to retrieve Once i was pulled from the flight on Sunday.
06/eighteen/sixteen – Have been a loyal, Recurrent flyer customer for more than thirty many years. I h ave hardly ever seen this sort of very poor shopper service and apathetic attitudes from AA staff. Presently sitting down at Miami Worldwide, on a clear sunny saturday early morning, traveling with 2 younger youngsters wanting to reach Asheville in your Airways (file locator: WCEARA), but our flight to Charlotte was immediately delayed, creating us to skip our flight to Asheville, all other flights are entire, we ended up despatched Back again as a result of protection due to the fact your workers in the gate couldn’t (or wouldn’t), help us (which was pleasurable), then had to operate back again Ahead of we could get towards the ticket counter since the flight departure was bumped back up!
I'm emailing this comment for you to ensure that AA may well superior manage to inspire workers being much more courteous when things go Erroneous.Shopper service will make such a big difference for anyone using your service.
my edge no. is 37wrt16. i took flight no. 2910 from montgomery al on dec 24, arrived in colorado springs the exact same day. I've paid out for your roundtrip fare. i am scheduled to leave on dec 31. my query for you is can you be sure to help me to return previously. This is often why. the night i arrived in colorado springs, i needed to be taken into the emergency room. i could not breathe effectively. i have a fundamental lung disorder, that is certainly inoperable. i frequented my dr. before i arrived for just a Test-up, informed him exactly where I used to be going for the holidays.
Possessing just accomplished (3/18) a flight from Miami Airport to Philadelphia, we uncovered which the service inside the Miami Airport through the American Airline folks was not in keeping with productive or Experienced service. We got incorrect directions to our Check out-in site, however when we experienced for getting in line to get a security Examine. We were being sent to the wrong locale for that purpose.
Make sure you forward me the information for my travel voucher that needs to be on file. I have dropped the original as I had saved it on my other Computer system which is currently being serviced.
january 26 my son flew non end from st. louis to laguardia airport new york. He arrived, his baggage didn’t. He claimed in the airport that his bag didn't occur from the plane. The Woman in the booth checked the assert ticket. The bag experienced not still left St. Louis. She gave him a locator quantity and informed him they'd be contacting him shortly. They could not come across it in order that they despatched him a sort to fill out of his belongings from the bag. He despatched it in.
I needed to Enable you understand of An impressive youthful lady you've got Doing work for you personally at Dallas-Ft. Well worth airport. Her identify is Nyanina Kong, and she goes through the name of Nina.
I was shocked to find out that American Airlines would not allow households with modest children board the plane to start with. This is often a regular for almost all Airways. I had been touring with my mom, spouse, and 4 month old son. I questioned the 3 african american women behind the desk if I used to be in a position to wide the plane early.
I have attempted calling and was on for quarter-hour in order to be hung up on. I have despatched two e-mails with no reply… I really like your airline but making an attempt to possess a transform created so we don't shed every one of the The cash we put in on our flight due to the fact we aren’t in a position to make it because my fiancés grandmother passed absent and we must be in this article and can’t depart right now with the funeral arising in the course of our scheduled vacation. I have not been capable of get wherever and getting that I am a Journey Agent, I recognize that for instances like this, In spite of non-refundable tickets, the airlines can provide a credit score for partial or could even give credit for the full volume to be used on upcoming vacation.
I have always been a faithful buyer to AA and don't believe that any of the consumers needs to be taken care of During this way!
My wife And that i need to praise our flight attendant whose identify was Rhonda. It's been a few years considering the fact that we have been treated so royally by a flight attendant. Now, most flight attendants “do their career’, but Placing forth no further hard work. Rhonda radiated with her adore for her occupation and her satisfaction in American Airlines. I think she additional resources is among your senior flight attendants, by the way she presented herself. We wish that you should Speak to Rhonda and praise her for staying this sort of an very excellent staff and Outstanding flight attendant.